Privacy Policy
Your practice's data security is important to us. We're committed to protecting your information with appropriate security measures and transparent privacy practices.
Overview
DenialFlip is a healthcare technology platform designed to help medical practices efficiently manage insurance denials and appeals. We understand that healthcare data is sensitive, and we've built our platform with privacy and security as foundational principles.
Our Commitment
We never sell your data, we encrypt everything, and we implement appropriate security measures. Your practice's information stays secure and private.
What Information We Collect
Account & Practice Information
- Practice name, address, and contact information
- Provider names and credentials
- Practice size and specialty information
- Billing contact information
Denial & Appeal Data
- Denial letters and reasons (anonymized)
- CPT codes and procedure information
- Insurance payer information
- Appeal outcomes and success rates
Technical Information
- IP addresses and device information
- Usage patterns and feature interactions
- Browser type and version
How We Use Your Information
Core Services
- 1
Denial Analysis
Process and analyze denial reasons to generate appeal recommendations
- 2
Appeal Generation
Create customized appeal letters based on payer policies
- 3
Success Tracking
Monitor appeal outcomes and optimize strategies
Platform Improvement
- 4
AI Training
Improve our algorithms using anonymized data patterns
- 5
Feature Development
Build new tools based on user needs and feedback
- 6
Support Services
Provide customer support and technical assistance
Important Note
We never use your data for marketing purposes or sell it to third parties. All data usage is strictly limited to providing and improving our denial management services.
Data Security & Protection
Encryption & Storage
- AES-256 encryption at rest
- TLS 1.3 encryption in transit
- Secure cloud infrastructure
- Regular security audits
Access Controls
- Role-based access controls
- Multi-factor authentication
- Regular access reviews
- Audit logging
Security Incident Response
In the unlikely event of a security breach, we have a comprehensive incident response plan that includes immediate containment, investigation, notification to affected users, and regulatory reporting as required by HIPAA.
HIPAA Compliance
HIPAA-Conscious Design
DenialFlip is designed with HIPAA requirements in mind, implementing appropriate administrative, physical, and technical safeguards to help protect healthcare information.
Data Minimization
We only collect and process the minimum necessary information
Safeguards Implementation
All required administrative, physical, and technical safeguards are in place
Your Rights & Choices
Data Access & Control
Access Your Data
Request a copy of all data we have about your practice
Data Correction
Update or correct inaccurate information
Data Deletion
Request deletion of your data (subject to legal requirements)
Communication Preferences
Email Preferences
Control what emails you receive from us
Account Settings
Manage your account preferences and notifications
Data Processing
Opt out of certain data processing activities
Exercise Your Rights
To exercise any of these rights, contact us at privacy@denialflip.com. We'll respond to your request within 30 days as required by HIPAA.
Questions or Concerns?
We're committed to transparency and addressing any questions or concerns you may have about our privacy practices. Our privacy team is here to help.
Contact Information
Privacy Officer
privacy@denialflip.com
General Support
support@denialflip.com
Security Concerns
security@denialflip.com
Response Times
Note: This privacy policy may be updated from time to time. We'll notify you of any material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.