Terms of Service
Clear, fair terms that protect both your practice and our platform. We believe in transparency and building trust with healthcare providers.
Acceptance of Terms
By accessing and using DenialFlip, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important Notice
These terms constitute a legally binding agreement between you and DenialFlip. Please read them carefully before using our services.
Our Services
What We Provide
- AI-powered denial analysis and appeal generation
- Comprehensive flip kits for major insurance payers
- Success tracking and analytics dashboard
- Customer support and training resources
Service Availability
- Services are provided on a subscription basis
- We strive for 99.9% uptime but cannot guarantee uninterrupted service
- Features may be updated or modified to improve functionality
Service Limitations
Our services are designed to assist with denial management but do not guarantee specific outcomes. Success rates may vary based on individual circumstances.
Your Responsibilities
Account Management
- 1
Accurate Information
Provide truthful and complete account information
- 2
Account Security
Maintain secure passwords and protect account access
- 3
Compliance
Follow all applicable healthcare regulations and laws
Data Usage
- 4
PHI Protection
Never submit Protected Health Information
- 5
Appropriate Use
Use services only for legitimate healthcare purposes
- 6
Prohibited Activities
No reverse engineering, scraping, or unauthorized access
Critical PHI Warning
Never submit Protected Health Information (PHI) to our platform. This includes patient names, dates of birth, medical record numbers, or any other identifying information. All data must be completely redacted before submission.
Payment Terms
Billing & Payments
- Monthly or annual subscription billing
- Automatic renewal unless cancelled
- Secure payment processing via Stripe
- All prices in USD, exclusive of taxes
Refunds & Cancellations
- 30-day money-back guarantee
- Cancel anytime with 30 days notice
- No refunds for partial months
- Service continues until period end
Fair Pricing Promise
We believe in transparent, fair pricing. No hidden fees, no surprise charges. What you see is what you pay, and you can cancel anytime.
Intellectual Property
Our Rights
Platform Ownership
DenialFlip owns all rights to the platform and technology
Content Rights
We own flip kits, templates, and generated content
Trademarks
DenialFlip name and logos are our trademarks
Your Rights
Generated Appeals
You own the appeal letters generated for your practice
Your Data
You retain ownership of your practice data
Usage Rights
License to use our services for your practice
Respect for Innovation
We've invested significant resources in developing our AI technology and content. Please respect our intellectual property rights and don't attempt to reverse engineer or copy our methods.
Liability & Disclaimers
Service Disclaimers
No Guarantees
We don't guarantee specific appeal outcomes or success rates
Professional Advice
Our services supplement but don't replace professional medical billing advice
Regulatory Compliance
You're responsible for ensuring compliance with all applicable regulations
Limitation of Liability
Maximum Liability
Our total liability is limited to the amount you paid in the last 12 months
Consequential Damages
We're not liable for indirect, incidental, or consequential damages
Force Majeure
We're not liable for events beyond our reasonable control
Important Legal Notice
These limitations are important legal protections. While we strive to provide excellent service, healthcare billing involves many variables beyond our control. Please review this section carefully.
Termination
Termination by You
- Cancel anytime through your account settings
- 30-day notice period for annual subscriptions
- Service continues until current period ends
- Data export available for 30 days after termination
Termination by Us
- Immediate termination for terms violations
- 30-day notice for non-payment
- 90-day notice for service discontinuation
- Right to suspend for security concerns
Fair Termination Policy
We believe in fair treatment for all parties. Termination should be straightforward and respectful, with appropriate notice periods and data protection.
Governing Law
Legal Framework
Governing Law
These terms are governed by Delaware state law
Jurisdiction
Disputes resolved in Delaware state courts
Arbitration
Optional arbitration for disputes under $10,000
Dispute Resolution
Good Faith
We prefer resolving issues through direct communication
Mediation
Optional mediation before formal legal action
Class Action
Individual disputes only, no class actions
Fair Legal Process
We believe in fair and transparent legal processes. If disputes arise, we're committed to resolving them through good faith negotiation first.
Questions About These Terms?
We're committed to transparency and want you to understand these terms. If you have any questions or concerns, our legal team is here to help.
Contact Information
Legal Department
legal@denialflip.com
General Support
support@denialflip.com
Billing Questions
billing@denialflip.com
Response Times
Note: These terms may be updated from time to time to reflect changes in our services or legal requirements. We'll notify you of any material changes via email or through our platform. Your continued use of our services after such changes constitutes acceptance of the updated terms.